Operational assistants for teams

An ops-facing assistant that:

• Tracks work units (tickets, incidents, requests) with clear states.
• Surfaces what happened in plain language: actions, tool calls, outputs.
• Respects approval policy for sensitive operations.
• Integrates with your channels so humans stay in the loop where they must.

• Built around execution, not chat-only replies.
• Security-oriented defaults and documentation for hardening paths.
• Multi-provider support so you are not locked to a single model vendor for every task.
• Skills encode repeatable runbooks agents can follow under supervision.

1. Model your workflow as states and transitions (even informally).
2. Map each transition to allowed tools and required approvals.
3. Pilot on non-production or read-only paths first.
4. Add alerting for anomalies (unexpected tools, repeated failures).
5. Review weekly; adjust skills and prompts from real incidents.

• Roles who may approve what.
• Runbooks humans already use—automate those, not imaginary ones.
• Test environment or safe sandboxes for risky integrations.

1. Select one operational loop (e.g. on-call summary).
2. Document inputs/outputs and SLAs.
3. Implement minimum tool set; log everything.
4. Run parallel human vs agent and compare quality.
5. Expand only after metrics look stable.

• “Given this incident log, produce a timeline and open questions—no fixes yet.”
• “Propose three candidate actions ranked by risk; mark which need approval.”
• “Summarize for executives in five bullets, technical appendix separate.”

• On-call or ops stakeholders signed off on behavior under failure modes.
• Rollback paths exist for automated changes.
• Audit trail is good enough for your compliance bar.

• Dark automation—actions without visibility.
• Approval fatigue—everything pings; tune signals.
• Skipping drills—tabletop a failure before production trust.
• Scope creep into regulated actions without review.